Refunds & Returns

The customer may cancel the order without stating a reason in writing (postal mail or e-mail), or by returning the ordered merchandise unopened or not damaged in any way within 14 business days of receipt (according to Maltese consumer protection legislation). We are offering a right of return of 14 business days. The customer is obligated to return the merchandise immediately after cancellation. For any refunds there shall be a flat rate of €5 for processing the refund. 

Exceptions:

• Merchandise prepared according to customer specifications
• Merchandise that by its nature is not suitable for return
• Merchandise that can spoil quickly or whose expiration date would be exceeded. It is sufficient if the cancellation is sent by the deadline to:

Address:
Contact us on [email protected] to arrange a return.

We cannot accept returns, which are not prepaid. After receiving and checking the returned merchandise, The Perfume Specialist will immediately refund the purchase price to the customer after full inspection of the returned goods. The customer shall pay the regular cost of return shipment. The product shall be unused, in the condition that the customer received it and it shall be repackaged into its original package. If the merchandise is opened, damaged, destroyed, or consumed, this will preclude the customer’s cancellation right.